HRSA small logo

HRSA Health Resources & Services Administration

Question

Frequently Asked Questions

Based on user feedback from this site and recent program webcasts, we have identified and answered your top questions to ensure this process is as simple and easy to use as possible. Please see our frequently asked questions.

HRSA
COVID-19 Claims Reimbursement

to Health Care Providers and Facilities for Testing and Treatment of the Uninsured

Hands held in a heart shape

Program Overview

As part of the Families First Coronavirus Response Act, the Paycheck Protection Program and Health Care Enhancement Act, and the Coronavirus Aid, Relief, and Economic Security (CARES) Act External Link Icon, the U.S. Department of Health and Human Services (HHS), will provide claims reimbursement to health care providers generally at Medicare rates for testing uninsured individuals for COVID-19, for treating uninsured individuals with a COVID-19 primary diagnosis, and for COVID-19 vaccine administration to the uninsured.

Physicians and other health care providers are true heroes – especially during the COVID-19 pandemic – and HHS is grateful for their continued dedication.

Program Overview video screenshot
Participant videos

More than $2B has been paid and over 164,000 health care providers have enrolled in the program to date.*

Hear more from providers who have participated in this program.


1 min

Play videosheena video screenshot

“The ability to download the template, transpose from our EMR and quickly upload is quick and easy.”
- Sheena

1 min

Play videopatrick video screenshot

“The existence of this program in times like now has been immeasurable to care for our community.”
- Patrick

1 min

Play videolori video screenshot

“Our organization has quickly been able to be reimbursed through the program for more than $1M.”
- Lori

1 min

Play videojim video screenshot

“This program reduces barriers to care – insurance doesn’t matter, I can do what’s clinically right.”
- Jim

* As of Nov. 19, 2020

How It Works

Health care providers who have conducted COVID-19 testing or provided treatment for uninsured individuals with a COVID-19 primary diagnosis on or after February 4, 2020, or provided COVID-19 vaccine administration to uninsured individuals once available, can electronically request claims reimbursement through the program and will be reimbursed generally at Medicare rates, subject to available funding. Steps will involve: enrolling as a provider participant, checking patient eligibility, submitting patient information, submitting claims electronically, and receiving payment via direct deposit.

Family Icon

Who Is Eligible?

Providers may submit claims for uninsured individuals in the U.S. without health care coverage. Providers will verify and attest that the patient does not have individual, employer-sponsored, Medicare or Medicaid coverage, and no other payer will reimburse them for COVID-19 testing, treatment for COVID-19, and/or COVID-19 vaccine administration for that patient.

Question Mark Icon

What Is Covered?

For dates of service or admittance on or after February 4, 2020, providers will be eligible to seek reimbursement for COVID-19 testing and testing-related visits for uninsured individuals, treatment for uninsured individuals with a COVID-19 diagnosis, and COVID-19 vaccination administration fees.

Learn about coverage details Forward

We Heard You

You can now find answers to the most common questions submitted via this site and during our recent webcast.

Ready to Get Started?

How to sign up and what to expect in the HRSA COVID-19 Uninsured Program Portal

Customer Support

Our service staff members are available to provide real-time technical support, as well as service and payment support. Hours of operation are 8 a.m. to 8 p.m. Monday – Friday in the caller's local time zone.

Provider Support Line: 866-569-3522 for TTY dial 711

We're listening

We are committed to making the HRSA COVID-19 Uninsured Program as simple and accessible as possible. We are also monitoring your inquiries and working hard to answer your questions. Let us know how we're doing, and we'll update our resources based on your input.

Submit Feedback External Link Icon