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HRSA Health Resources & Services Administration


Frequently Asked Questions

Based on user feedback from this site and recent program webcasts, we have identified and answered your top questions to ensure this process is as simple and easy to use as possible. Please see our frequently asked questions.

COVID-19 Claims Reimbursement

to Health Care Providers and Facilities for Testing, Treatment, and Vaccine Administration for the Uninsured

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Educational Tools

Several additional educational resources are available below to help you understand the program.

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Program Overview

The program website is designed to support you through each step as you participate in the HRSA COVID-19 Uninsured Program. Check out our provider checklist (PDF) for important to-do's, or watch a video about how the program works.

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Set Up Optum Pay / ACH Direct Deposit

Download the direct deposit enrollment guide (PDF) and the payment routing guide (PDF) or watch a video for step by step guidance.

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Claims & Reimbursement Tools

Learn more about electronic claims submissions and claim status inquiry with the help of this 837 Companion Guide (PDF) and 276/277 Companion Guide (PDF), catch potential errors with a Smart Edits FAQ (PDF) and Reference Guide (PDF), and see common questions about claims and reimbursement as part of our FAQs.


Visit the HRSA COVID-19 Uninsured Program User Guide

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Online User Guides

Setting Up a Secure Account

Get an overview of what you will need to be securely registered and participate in the program.

Setting up Direct Deposit Through Optum Pay

Walk through each step you may need to take if you have to set up a direct deposit/ACH account through Optum Pay.

Validating Your TIN

Get an overview of what you will need to validate your TIN in the HRSA COVID-19 Uninsured Program Portal.

Adding Provider Roster

Read about what you will need to upload your provider roster, how to upload information and what to expect next.

Managing and Adding Patients

Learn how to add and manage your patient roster, what information you will need, and what to expect after you submit.

Submitting Claims & Getting Reimbursed

Read about how to submit an uninsured individual's claim and when to expect reimbursement.

Customer Support

Our service staff members are available to provide real-time technical support, as well as service and payment support. Hours of operation are 8 a.m. to 10 p.m. Central Time, Monday through Friday.

Provider Support Line: 866-569-3522 for TTY dial 711

We're listening

We are committed to making the HRSA COVID-19 Uninsured Program as simple and accessible as possible. We are also monitoring your inquiries and working hard to answer your questions. Let us know how we're doing, and we'll update our resources based on your input.

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