HRSA has contracted with UnitedHealth Group to be the sole administrator of the HRSA COVID-19 Uninsured Program. To launch this program as quickly and securely as possible, some steps in the process involve existing UnitedHealth Group tools. Specifically, you'll need a direct deposit / ACH account with Optum Pay. If you have an established Link account with UnitedHealthcare, the authenticated program platform will recognize your TIN and provider roster information. The process will not involve credentialing or contracting with UnitedHealth Group, and the information you submit will be used to administer the HRSA COVID-19 Uninsured Program.
To participate in the program, you will use a unique identifier that enables entry into the HRSA COVID-19 Uninsured Program Portal. An Optum ID will serve as this unique identifier. If you have an Optum ID already, you can visit the program portal now to get started. If you do not have an Optum ID or are not sure, you can visit the Optum ID registration page.
Before you sign in or sign up for an Optum ID, please review the information below to understand the program steps.
Take the following steps in the program portal (once you have an Optum ID). You may have taken some of these steps already if you have a Link or Optum Pay™ account, and the program portal will guide you through next steps.
1. Validate Taxpayer Identification Number (TIN)
If a provider already is contracted and has a Link account through UnitedHealthcare, some of these steps will be auto-populated.
This should be the TIN for the facility in which care was provided.
TIN validation can take 1-2 business days to process.
*Important! Only one person can serve as the program administrator per TIN. This administrator accepts responsibility to act on behalf of their organization and must agree to make their name available to others within their organization for coordination of provider and patient rosters. This will involve accessing temporary member IDs from the program portal and sharing across their organization as needed. This person may reassign or transfer their administrator role to a new individual in their organization with an Optum ID at any time by updating their Program Administrator Settings in the “My Account” section of the program portal.
2. Set Up Optum Pay
Automated Clearing House (ACH)
If a provider already has a direct deposit account with Optum Pay, they will not need to create a new one.
Direct deposit / ACH via Optum Pay is required for reimbursement.
This can take 7-10 business days to process.
3. Add Provider Roster
Providers in UnitedHealthcare's network likely don't need to take this step, and should follow their standard CAQH, My Practice Profile or roster management process. The tracker on the program portal will indicate if you need to take this step.
The Provider roster step will be available soon after TIN validation is complete.
This step provides verification solely for the HRSA COVID-19 Uninsured Program, and is not a network contract.
Provider roster verification can take 5-7 business days to process.
4. Add and Attest to Patient
Complete patient attestation and upload patient roster.
5. Submit Claims for
Submit claims electronically for professional and facility services (ANSI X12 837).