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Frequently Asked Questions

Based on user feedback from this site and recent program webcasts, we have identified and answered your top questions to ensure this process is as simple and easy to use as possible. Please see our frequently asked questions.

HRSA
COVID-19 Claims Reimbursement

to Health Care Providers and Facilities for Testing and Treatment of the Uninsured

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Program Administration

HRSA has contracted with UnitedHealth Group to be the sole administrator of the HRSA COVID-19 Uninsured Program. To launch this program as quickly and securely as possible, some steps in the process involve existing UnitedHealth Group tools. Specifically, you'll need a direct deposit / ACH account with Optum Pay. If you have an established Link account with UnitedHealthcare, the authenticated program platform will recognize your TIN and provider roster information. The process will not involve credentialing or contracting with UnitedHealth Group, and the information you submit will be used to administer the HRSA COVID-19 Uninsured Program.

You will need to agree to both the testing terms and conditions (PDF) and treatment terms and conditions (PDF).

Get Started

To participate in the program, you will use a unique identifier that enables entry into the HRSA COVID-19 Uninsured Program Portal. An Optum ID will serve as this unique identifier. If you have an Optum ID already, you can visit the program portal now to get started. If you do not have an Optum ID or are not sure, you can visit the Optum ID registration page.

Before you sign in or sign up for an Optum ID, please review the information below to understand the program steps.

If you have an Optum ID account already

You are ready to start right away. Visit the program portal now to get started.

If you do not have an Optum ID account already

You will need to sign up for one.

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What is Optum ID? External Link Icon

Optum ID creation preview

Participation Process

Take the following steps in the program portal (once you have an Optum ID). You may have taken some of these steps already if you have a Link or Optum Pay™ account, and the program portal will guide you through next steps.

  1. 1. Validate Taxpayer Identification Number (TIN)

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    If a provider already is contracted and has a Link account through UnitedHealthcare, some of these steps will be auto-populated.

    This should be the TIN for the facility in which care was provided.

    TIN validation can take 1-2 business days to process.

    Learn more about this step Forward

    *Important! Only one person can serve as the program administrator per TIN. This administrator accepts responsibility to act on behalf of their organization and must agree to make their name available to others within their organization for coordination of provider and patient rosters. This will involve accessing temporary member IDs from the program portal and sharing across their organization as needed. This person may reassign or transfer their administrator role to a new individual in their organization with an Optum ID at any time by updating their Program Administrator Settings in the “My Account” section of the program portal.

  2. 2. Set Up Optum Pay
    Automated Clearing House (ACH)

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    If a provider already has a direct deposit account with Optum Pay, they will not need to create a new one.


    Set up Optum Pay Now External Link Icon

    Direct deposit / ACH via Optum Pay is required for reimbursement.

    This can take 7-10 business days to process.

    Learn more about this step Forward

  3. 3. Add Provider Roster

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    Providers in UnitedHealthcare's network likely don't need to take this step, and should follow their standard CAQH, My Practice Profile or roster management process. The tracker on the program portal will indicate if you need to take this step.

    The Provider roster step will be available soon after TIN validation is complete.
    Provides verification solely for the HRSA COVID-19 Uninsured Program, and is not a network contract.

    Provider roster verification can take 5-7 business days to process.

    Learn more about this step Forward

  4. 4. Add and Attest to Patient
    Roster

    Complete patient attestation and upload patient roster.

    Learn more about this step Forward

  5. 5. Submit Claims for
    Reimbursement

    Submit claims electronically for professional and facility services (ANSI X12 837).

    Learn more about this step Forward

When you have completed all steps above, you can start to submit your patient roster and attestation.

Go To What You Need Forward

Customer Support

Our service staff members are available to provide real-time technical support, as well as service and payment support. Hours of operation are 8 a.m. to 8 p.m. Monday – Friday in the caller's local time zone.

Provider Support Line: 866-569-3522 for TTY dial 711

We're listening

We are committed to making the HRSA COVID-19 Uninsured Program as simple and accessible as possible. We are also monitoring your inquiries and working hard to answer your questions. Let us know how we're doing, and we'll update our resources based on your input.

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