What You Need
Take the following steps in the program portal (once you have an Optum ID). You may have taken some of these steps already if you have a Link or Optum Pay™ account, and the program portal will guide you through next steps. These steps are required to participate in the HRSA COVID-19 Uninsured Program, as part of the Families First Coronavirus Response Act and CARES Act .
to Patient RosterLess than 24 hours
PaymentApproximately 10 business days
Once a TIN is validated and set up with Optum Pay, claims that are eligible for reimbursement are typically processed and paid within 30 business days.
1. Validate Taxpayer Identification Number (TIN)
This should be the TIN for the facility in which care was provided.
TIN validation can take 1-2 business days to process.
You Will Need
- * Billing TIN for all facilities or groups
*Important! Only one person can serve as the program administrator per TIN. This administrator accepts responsibility to act on behalf of their organization and must agree to make their name available to others within their organization for coordination of provider and patient rosters. This will involve accessing temporary member IDs from the program portal and sharing across their organization as needed. This person may reassign or transfer their administrator role to a new individual in their organization with an Optum ID at any time by updating their Program Administrator Settings in the “My Account” section of the program portal.
2. Set Up Optum Pay Automated Clearing House (ACH)
Direct deposit / ACH via Optum Pay is required for reimbursement.
This can take 7-10 business days to process.
Sign Up Will Require The Following:
- TIN or EIN
- Business name
- Provider type
- Name of Administrator
- Contact information
- Bank name and contact information
- Financial institution account information
- Voided check or bank letter
- Signed and dated W-9
Or set up Optum Pay through the program portal
3. Add Provider Roster
Providers in UnitedHealthcare's network likely don't need to take this step, and should follow their standard CAQH, My Practice Profile or roster management process. The tracker on the program portal will indicate if you need to take this step.
The Provider roster step will be available soon after TIN validation is complete.
This step provides verification solely for the HRSA COVID-19 Uninsured Program. This is not a network contract and you will not be credentialed. Roster information is only needed for providers who are seeking to submit claims for uninsured individuals.
Provider roster verification can take 5-7 business days to process.
You Will Need
- Complete roster details
- Excel template with instructions, available in the HRSA COVID-19 Uninsured Program Portal
For status updates on TIN validation, provider roster verification and Optum Pay account setup,
check the provider dashboard on the main page of the program portal.