HRSA small logo

HRSA Health Resources & Services Administration

Question

Frequently Asked Questions

Based on user feedback from this site and recent program webcasts, we have identified and answered your top questions to ensure this process is as simple and easy to use as possible. Please see our frequently asked questions.

HRSA
COVID-19 Claims Reimbursement

to Health Care Providers and Facilities for Testing and Treatment of the Uninsured

Hands held in a heart shape

What You Need

Take the following steps in the program portal (once you have an Optum ID). You may have taken some of these steps already if you have a Link or Optum Pay™ account, and the program portal will guide you through next steps. These steps are required to participate in the HRSA COVID-19 Uninsured Program, as part of the Families First Coronavirus Response Act and CARES Act External Link Icon.

Checkmark
Validate TIN1-2 business days
Checkmark
Set Up Optum Pay ACH7-10 business days
Checkmark
Add Provider Roster5-7 business days
Padlock
Add and Attest
to Patient Roster
Less than 24 hours
Padlock
Submit Claims1-4 business days
Padlock
Receive Electronic
Payment
Approximately 10 business days

Once a TIN is validated and set up with Optum Pay, claims that are eligible for reimbursement are typically processed and paid within 30 business days.

  1. 1. Validate Taxpayer Identification Number (TIN)

    This should be the TIN for the facility in which care was provided.

    TIN validation can take 1-2 business days to process.


    You Will Need

    • * Billing TIN for all facilities or groups

    *Important! Only one person can serve as the program administrator per TIN. This administrator accepts responsibility to act on behalf of their organization and must agree to make their name available to others within their organization for coordination of provider and patient rosters. This will involve accessing temporary member IDs from the program portal and sharing across their organization as needed. This person may reassign or transfer their administrator role to a new individual in their organization with an Optum ID at any time by updating their Program Administrator Settings in the “My Account” section of the program portal.

  2. 2. Set Up Optum Pay Automated Clearing House (ACH)

    Direct deposit / ACH via Optum Pay is required for reimbursement.

    This can take 7-10 business days to process.


    Sign Up Will Require The Following:

    • TIN or EIN
    • Business name
    • Provider type
    • Name of Administrator
    • Contact information
    • Bank name and contact information
    • Financial institution account information
    • Voided check or bank letter
    • Signed and dated W-9

    Set up Optum Pay Now External Link Icon

    Or set up Optum Pay through the program portal

  3. 3. Add Provider Roster

    Bulb

    Providers in UnitedHealthcare's network likely don't need to take this step, and should follow their standard CAQH, My Practice Profile or roster management process. The tracker on the program portal will indicate if you need to take this step.

    The Provider roster step will be available soon after TIN validation is complete.
    This step provides verification solely for the HRSA COVID-19 Uninsured Program. This is not a network contract and you will not be credentialed. Roster information is only needed for providers who are seeking to submit claims for uninsured individuals.

    Provider roster verification can take 5-7 business days to process.


    You Will Need

    • Complete roster details
    • Excel template with instructions, available in the HRSA COVID-19 Uninsured Program Portal
    • W-9

For status updates on TIN validation, provider roster verification and Optum Pay account setup,
check the provider dashboard on the main page of the program portal.

Sign In External Link Icon

When you have completed all eligibility steps, you can start to submit patient details.

Go To Patient Details Forward

Customer Support

Our service staff members are available to provide real-time technical support, as well as service and payment support. Hours of operation are 8 a.m. to 8 p.m. Monday – Friday in the caller's local time zone.

Provider Support Line: 866-569-3522 for TTY dial 711

We're listening

We are committed to making the HRSA COVID-19 Uninsured Program as simple and accessible as possible. We are also monitoring your inquiries and working hard to answer your questions. Let us know how we're doing, and we'll update our resources based on your input.

Submit Feedback External Link Icon